Privacy Policy

🧾 Privacy Policy for GLOWMED® (for WhatsApp Cloud API Integration) Last updated: 11 November 2025 Effective from: 11 November 2025 Website/App Name: GLOWMED® Email: dr.irfan@live.in Clinic: GLOWMED® Anti-Aging Skin and Hair Clinic, Mithanpura, Muzaffarpur, Bihar, India 1. Introduction GLOWMED® (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you interact with us through WhatsApp, our website (glowmed.in), web app (glowmed.live) or other digital platforms for consultations, skin and hair care analysis, or product recommendations. 2. Information We Collect We may collect the following information: Name, age, gender, and contact details (e.g., phone number, email). Photos or descriptions of skin/hair conditions (for consultation purposes only). Messages and communication history through WhatsApp. Basic technical data (like device type, app usage, or IP address) to improve our service. 3. How We Use Your Information We use your information to: Provide skin and hair consultations via WhatsApp or our digital platforms. Send product recommendations and treatment updates. Maintain records of patient interaction for follow-up and care. Improve our services, products, and communication. We do not sell or share your data with any third party for marketing purposes. 4. Data Storage and Security All data is securely stored and accessed only by authorized clinic personnel. We use WhatsApp Cloud API under Facebook/Meta’s secure servers to ensure privacy and encryption of messages. 5. Data Retention and Deletion Patient data is retained only for consultation and follow-up purposes. If you wish to delete your data, you may contact us via email at dr.irfan@live.in. Upon request, your records will be deleted within 7 working days. 6. Third-Party Services Our WhatsApp integration uses the Meta (Facebook) Business API, which follows Meta’s privacy and data security policies. By using our services, you also agree to Meta’s Terms of Service and Privacy Policy. 7. Your Rights You have the right to: Request access to your data. Correct inaccurate information. Request deletion of your data. 8. Contact Information For any privacy-related queries, 📞 contact: +91 9430033556 📧 Email: dr.irfan@live.in 📍 Clinic: GLOWMED® Anti-Aging Skin and Hair Clinic, Address: 361, Maulana Azad Rd, Brahmapura, Muzaffarpur, Bihar 842003 (India) 🌐 Website: https://glowmed.in 🌐 Web app: https://glowmed.live